The future of retail banking: Transforming the customer relationships through GenAI

What’s next for retail banking?

In this talk at Contovista Community Meeting, Vuk Vegezzi and Karthigan Sinnathamby shared their bold vision for the future of GenAI in banking,and let’s just say, the days of static, one-size-fits-all banking experiences are behind us. 

AI Agents will be everywhere. Not just chatbots or virtual assistants, but intelligent AI agents embedded across every customer touchpoint, redefining how banks interact, serve, and build relationships with their customers. Watch the session to see how leading banks are already experimenting with agentic AI and what it could mean for your strategy.